(DK) Team Manager in Customer Service at FCM Travel

We have an exciting role for a Team Manager in Customer Service, based in our Copenhagen office on Bredgade. You’ll be the driving force behind the financial results of your team, ensuring client retention, meeting all KPIs and providing a vision for your team.  You’ll be part of an award-winning team, with a lot of energy and professionalism.

Your role
As a Team Manager at FCM Travel Solutions you will be working closely with your team, to ensure we are giving a first-class service to our customers. This role means both working on an operational basis through traditional personal service such as receiving incoming calls, making new bookings, and guiding customers in our online system Arrivon. You will also be leading, developing and motivating your team of 4 Travel Consultants, to achieve your set goals.

Your profile
We are looking for you who have an ambition to grow within the company and has the ability to see opportunities and can make changes. In order to succeed in this role, we believe you need to be driven, structured and be able to motivate your team to reach its best. It’s important that you have experience in leading teams with good result. We believe you have at least 5 years of experience from travel business and profile management, and at least 2 years as a manager. You have worked with Amadeus booking system before and it’s an advantage if you have knowledge and experience from the Backoffice system Antares.

We offer you a fun place to work and grow under your responsibility. If you bring a positive and can-do-attitude, we believe you will feel at home with us. If you some day would like to experience something new, Flight Centre Travel Group offers you amazing opportunities to discover the world.

Work location
Bredgade 36, Copenhagen, Denmark

Employment
This is a full-time permanent position, with immediate start or as agreed.

Application
We would like to have your CV and personal letter send to recruitment@fctg.dk, by the 30th of November latest. We are interviewing ongoing during the application period.

Welcome with your application!

FCM Travel Solutions is the flagship global travel management brand of the Flight Centre Travel Group which has expanded to become one of the world’s largest travel companies. FCM is the business travel partner of choice for large national, multinational and global corporations and our global network spans more than 90 countries, employing over 6000 people. We are transforming the business of travel through our empowered and accountable people who deliver 24/7 service and are available either online or offline. Leveraging FCM’s negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise delivers more for our clients where it matters most to them. For seven consecutive years FCM has been recognized as the World’s Leading Travel Management Company at the esteemed World Travel Awards (2017, 2016, 2015, 2014, 2013, 2012, 2011).

Udløber: 30.11.2018